Terms & Conditions Joko4D — A Complete Platform Usage Guide for Malaysian Members

Welcome to Joko4D. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", or "You") and Joko4D ("We", "Platform", or "Joko4D") governing your use of the website, services, and all content available at joko4d.my.

By registering an account, making a deposit, or using any Joko4D service in any way, you are deemed to have read, understood, and agreed to be bound by all Terms set out in this document, including Privacy Policy and Responsible Gaming Policy ours, which form part of these Terms.

These terms are written in Malay for the convenience of Joko4D members who prefer Malay. In the event of any dispute or inconsistency, the Malay version shall prevail for members in Malaysia.

To register and use Joko4D's services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout the duration of membership.
• Is an individual who legally competent to enter into a binding agreement.
• Not appearing on any self-exclusion list or being prohibited by any relevant regulatory body.
• Register in a personal capacity and not on behalf of another person or business entity.
• Does not represent or act on behalf of any organization that opposes gambling in any form.

Joko4D reserves the right to request proof of age and identity at any time as part of the Know Your Customer (KYC) process. Failure to provide the required documentation within the specified timeframe may result in a temporary account suspension until verification is complete.

3.1 One Account Per User

Each individual is only permitted to hold one (1) active account at Joko4D at any one time. Holding more than one account, whether in your own name or in the name of another person residing at the same address, is strictly prohibited and may result in the closure of all accounts involved and forfeiture of balances.

3.2 Accuracy of Information

You are fully responsible for ensuring that all information provided during registration is true, accurate, and current. This includes your full name, Malaysian mobile number, and the bank account or e-wallet details used. Inaccurate information may result in delays in withdrawal processing or account closure.

3.3 Password Security

You are solely responsible for keeping your Joko4D account password confidential and not sharing it with anyone. Joko4D will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to safeguard your password. Please contact us immediately if you suspect your account has been accessed without authorisation.

3.4 Phone Number Verification

A valid Malaysian phone number is required for registration and will be used for two-factor identity verification (2FA). Joko4D may from time to time send important account-related notifications to your registered number.

Joko4D accepts deposits via the following approved Malaysian payment methods:

All deposits must originate from a bank account or digital wallet registered in your own name. Third-party deposits are not accepted and may result in account suspension pending investigation. Joko4D reserves the right to request proof of source of funds ownership if necessary.

5.1 Withdrawal Conditions

To request a withdrawal at Joko4D, members must meet the following requirements:

• Has completed the basic KYC verification process (phone number verification).
• The minimum withdrawal amount is RM30 per transaction.
• The account balance to be withdrawn must exceed the minimum amount after deducting any active bonus balance still subject to rollover requirements.
• The withdrawal method must match the deposit method (return-to-source principle) for the first withdrawal.

5.2 Processing Times

Joko4D processes all valid withdrawals within 3 to 10 minutes for members who have completed full KYC verification. Withdrawals requiring additional review may take up to 24 hours. Withdrawals will not be delayed without valid reason, and you will be notified if further review is required.

5.3 Withdrawal Limits

There is no maximum daily withdrawal limit for regular members who have completed full KYC. For members who have not completed all KYC stages, the daily withdrawal limit is RM5,000. VIP members enjoy higher withdrawal limits in line with their membership tier.

6.1 General Bonus Terms

All bonuses and promotions offered by Joko4D are subject to specific terms stated in each promotional offer. The general terms applicable to all Joko4D bonuses are as follows:

• Each member is eligible to claim each promotion once only unless expressly stated otherwise.
• Bonuses cannot be directly converted to cash — they must first be used for gameplay in accordance with the applicable rollover requirements.
• Joko4D reserves the right to void any bonus obtained through illegitimate means, including opposing-side wagering (hedging) intended to fulfil rollover requirements without genuine risk.
• All bonuses carry a stated validity period — any bonus that expires will be automatically forfeited.

6.2 Welcome Bonus

The Joko4D Welcome Bonus offers a match of 100% up to RM500 for a new member's first deposit. The rollover requirement is 10x (bonus + deposit) and must be completed within 30 days from the date the bonus is credited. All game types are eligible to contribute toward rollover requirements unless otherwise stated.

6.3 Weekly Cashback

The 10% weekly cashback is calculated based on net losses in the Live Casino section from Monday to Sunday. Cashback is credited every Monday before noon with a rollover of 1x only. The maximum cashback limit is RM300 per week.

6.4 Daily Rebate

A 1.2% rebate is calculated based on total eligible wagers throughout the day and credited automatically at 00:00 midnight. Rebates carry no rollover requirement and can be withdrawn directly alongside your winnings balance.

7.1 Game Fairness

All games available at Joko4D — including online slots, live baccarat, roulette, blackjack, progressive jackpots, sports betting (EPL, Malaysia Super League, BWF badminton, e-sports), and all other games — use independently audited systems to ensure fairness. Every game outcome is entirely random and free from any external influence.

7.2 Technical Disruptions

In the event of a technical disruption, internet disconnection, or system failure during an active game, Joko4D will use server records to determine the last valid outcome. If the server records cannot conclusively determine the result, the affected bets will be voided and the funds returned to your account balance.

7.3 Sports Betting

All odds displayed are subject to change until a bet is confirmed by the system. Confirmed bets cannot be cancelled unless the relevant match is called off or postponed by the governing sports body. Should a match be postponed by more than 24 hours from its original scheduled time, all bets on that match will be voided and refunded.

7.4 Winning Limits

Joko4D reserves the right to set maximum win limits for specific games or game categories. Where applicable, these limits will be clearly stated on the relevant game page. For progressive jackpots, the full amount will be paid out in accordance with the jackpot value accumulated at the time of the win, with no imposed cap.

Joko4D members are prohibited from engaging in any of the following activities. Violations may result in immediate account closure and forfeiture of remaining balance:

• Fraud and identity theft — registering using another person's identity or false information.
• Money laundering — using the Joko4D platform to transfer or conceal funds obtained through illegal means.
• Bonus abuse — creating multiple accounts, colluding with other members, or using technical methods to unfairly exploit promotions.
• Arbitrage betting — placing simultaneous opposing bets to meet bonus rollover requirements without taking on any real risk.
• Use of automated software — using bots, scripts, or automated software to place bets or interact with the platform.
• Game manipulation — any attempt to manipulate game outcomes through technical means or collusion with other players.
• Spreading false information — spreading misleading or false information about Joko4D on public platforms.

9.1 Voluntary Closure

You may close your Joko4D account at any time by contacting our support team via live chat or email. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures. The account closure process takes 3–5 business days.

9.2 Suspension by Joko4D

Joko4D reserves the right to suspend or close any member's account at any time without prior notice under the following circumstances:

• Suspected or proven to have violated any part of these Terms.
• Providing false or misleading information during registration or the KYC process.
• Activity suspected of involving money laundering or fraud.
• Requests from relevant regulatory bodies or law enforcement agencies.
• Failing to complete the required KYC process within the stipulated timeframe.

9.3 Self-Exclusion

Members who wish to take a break from gaming may apply for a temporary self-exclusion (cooling-off period) ranging from a minimum of 24 hours up to 6 months, or a permanent self-exclusion. Permanent self-exclusion requests cannot be reversed. Joko4D will process all self-exclusion requests within 24 hours of receipt.

Joko4D provides this service on an "as is" and "as available" basis. To the extent permitted by applicable law, Joko4D is not liable for:

• Any financial losses incurred as a result of unfavourable game outcomes — casino games carry inherent risk and winnings are not guaranteed.
• Service disruptions caused by factors beyond Joko4D's control, including internet infrastructure failures, natural disasters, or third-party actions.
• Unauthorised access to your account resulting from your negligence in safeguarding your password or device.
• Any personal financial decisions you make based on information available on the Joko4D platform.

Joko4D reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to active members via in-account notifications and/or email at least 14 days before taking effect, unless the amendment is required immediately for security or legal compliance reasons.

Continued use of the Joko4D platform after the effective date of any amendment will be considered acceptance of the revised Terms. If you do not agree with the changes made, you have the right to close your account before the effective date without any penalty.

The current version of these Terms and Conditions is always available on this page and may be printed or saved for your reference. The "Updated" date at the top of this document reflects the latest version in effect.

If you have any enquiries, complaints, or feedback regarding these Terms and Conditions, Joko4D's support team is ready to assist through the following channels:

• Live Chat: Available 24/7 on the platform — click the live chat icon on any page of Joko4D.
• Email: support@joko4d.my — response within 24 business hours.

All formal complaints relating to financial disputes or withdrawals must be submitted via email with a clear subject line. Joko4D is committed to resolving all valid disputes within a reasonable timeframe and in a manner that is fair to all parties.

For matters related to responsible gaming, self-exclusion, or gambling addiction concerns, please visit our Responsible Gaming ours for available support resources.